Business Resume

WORK EXPERIENCE

The Internet Design Company
www.internetdesigncompany.com

From 1/96              OWNER/Consultant – Wilbraham, MA
To Present            

  • Teach Adult Education Classes
    Conduct adult education classes on how to use iPad and iPad Mini devices. Teach students how to use the hardware and explore all features of iOS (currently iOS 18). Update the program annually as Apple releases new versions of iOS.

    • Sessions: Fall and Spring at Minnechaug Regional High School.
    • Topics: Integration of iOS devices (iPhone, iPad) with macOS devices (iMac, MacBook, etc.).

    Website Development and Hosting
    Create websites and provide hosting services for small to medium businesses. Utilize various technologies and tools to build functional, visually appealing websites.

    • Programming Technologies: PHP, ASP.NET.
    • Database Backends: Microsoft Access, Microsoft SQL Server, MySQL.
    • CMS Platforms: WordPress and other content management systems for creating content-rich, dynamic websites.

    Documentation and Training
    Develop comprehensive documentation and training materials for clients. Deliver on-site and remote training sessions tailored to client needs.

    Desktop and Network Services
    Provide desktop and network services, including upgrades and installations, for small to medium businesses in the Springfield, Massachusetts, and Connecticut areas.

    Migration Strategies
    Design and execute migration strategies for businesses transitioning from older technologies to modern solutions.

    • Examples:
      • Windows 7, 8, 10 → Windows 11.
      • Office 2010, 2013 → Microsoft 365 (Office).
      • Windows/PC → macOS systems.

    Hardware and Software Specifications
    Provide detailed hardware and software specifications for network upgrades and expansions. Collaborate with vendors to secure optimal pricing for clients.

Jamie Mastrio Photography & Action Sport Pix
www.jamiemastriophotography & www.actionsportpix.com

From 1/2008          OWNER – Wilbraham, MA
To Present

  • Teach Photography to Novices
    Teach novice photographers how to use their DSLR and mirrorless cameras – Photography 101.

    • Sessions: Fall and Spring at Minnechaug Regional High School (Adult Education).

    Extensive Software Expertise
    Proficient in Adobe Photoshop (latest Creative Cloud version) and Lightroom Classic.

    Business Development
    Actively cultivate new business opportunities in surrounding communities.

    Photography Event Coordination
    Coordinate with clients, business partners, and other contacts for all activities related to team and individual picture day events.

    Staff Management
    Recruit, train, and coordinate staff, including picture day helpers, camera operators, and other team members supporting Action Sport Pix.

    Product Delivery
    Ensure timely and accurate delivery of photo products to clients, maintaining high standards of quality and service.

From 5/98              CONSULTANT – Pfizer – Groton, CT
To 9/2000             

  • Web Services
    • Coordinate the creation, modification, and deletion of internal web pages.
    • Collaborate with end users to define hardware requirements (e.g., CPU and disk space). Work with Corporate IT (CIT) to procure hardware configurations that meet user needs.

    Windows NT Support

    • Assigned to the NT Team in the Clinical Business Support Unit to address issues within the NT environment.
    • Act as a liaison between end users and CIT, ensuring timely resolution of requests and needs.

    Test Lab Environment

    • Specify and implement a test lab environment, including:
      • Servers: Windows NT Servers running SMS, SQL, Exchange, Seagate Winstall, Ghost, and IIS 4.0.
      • Workstations: Windows 95 and NT-based workstations.

    Y2K Certification

    • Coordinate with Clinical Business Support Unit (CBSU) technical owners for the Y2K certification of PCs and supported devices.
    • Develop and implement Y2K certification plans for desktop applications created by end users.
    • Assess the Y2K compliance status of U.S. clinical commercial software products and coordinate upgrades or replacements as needed.

    Technical Support and Leadership

    • Provide overall technical support for projects as required.
    • Supervise two full-time consultants.

Bentley College, Waltham, MA.

From 7/97              MANAGER OF ENTERPRISE COMPUTING
To 5/98

  • Team Management
    • Supervise a team of five full-time employees and two part-time student workers.
    • Handle escalated Help Desk issues unresolved by front-line staff.

    Project Management

    • Direct large-scale projects, including resource planning and allocation.
    • Oversee the timely delivery of new computers, hardware upgrades, software installations, and updates for 1,000+ faculty and staff, including all computer labs.

    Hardware and Software Evaluation

    • Evaluate new hardware and software for college-wide purchases, ensuring compatibility and cost-effectiveness.

    Citrix Server Evaluation and Implementation

    • Conduct a successful Citrix server evaluation, including:
      • User account maintenance and profile management.
      • Program installation, documentation, and testing.
    • Coordinate a rollout to 30 users for testing and feedback.
  • Responsible for campus wide computer inventories.

From 1/96             SENIOR DESKTOP TECHNOLOGY ANALYST
To 7/97

  • Project Management
    • Managed a campus-wide rollout of Windows 95 and Office 95 to approximately 1,000 clients.
      • Developed standardized system images and rollout schedules.
      • Coordinated team members to ensure smooth deployment.
      • Completed the project four weeks ahead of schedule.

    Server Setup and Maintenance

    • Configured and maintained three Windows NT Servers for:
      • Data backup.
      • Campus-wide program distribution.
      • Testing of new technologies.

    Mail System Project

    • Led the coordination, testing, and implementation of a GUI-based mail package for campus use.

    Application Migration

    • Successfully migrated critical DOS-based database applications to Windows GUI-based solutions using Microsoft Access and Lotus Approach.

Number Nine Visual Technology, Lexington, MA.

From 8/95              QUALITY ASSURANCE TEAM LEADER – OS/2 and NT
To 12/95

  • Manage testing resources for OS/2, Windows NT, AutoCAD and Microstation driver testing. This included both in-house and external resources.
  • Design comprehensive test plans. Modified the test plans as products (hardware and software) change. Coordinated test plans with other team leaders.
  • Supervise the QA Technician assigned to non-windows driver testing. Assist Windows team leaders as necessary.
  • Complete accurate release notes, ensured accurate and consistent readme files.

The Travelers Insurance Company, Hartford, CT. (From November 1986 to August 1995)

From 1/95              LEAD SYSTEM SPECIALIST
To 8/95

  • Operating System Support and Training
    • Provided Level 2 and Level 3 support for OS/2, including on-site training for end users.
    • Acted as backup product manager for Level 2 and Level 3 support and training for Microsoft Windows 3.11, Windows 95, and Windows NT.

    Operating System Testing and Deployment

    • Conducted operating system testing, acceptance, and distribution for OS/2, Windows 95, and Windows NT.
    • Managed the Customization, Installation, and Distribution (CID) process for pristine installations and upgrades of OS/2 and CID-enabled products.

    Standardized Image Development

    • Assisted in the creation of a standardized image server at Travelers, used for deploying and upgrading client and server workstations.

From 9/93                ASSOCIATE INFORMATION ENGINEER
To 12/94

  • Help Desk Support and Leadership
    • Participated in self-directed teams providing telephonic and dispatch support for home office and field office employees.
    • Served as team leader, managing a group of ten Help Desk support technicians.

    Knowledge Base Management

    • Maintained the TOP of Mind Help Desk knowledge base used by the Travelers Consolidated Support Center.
    • Oversaw the conversion of existing databases from FoxPro to Microsoft SQL Server.

    Performance Reporting

    • Provided senior management with daily Help Desk performance reports, ensuring visibility into team metrics and efficiency.

    Problem-Solving Initiatives

    • Participated in a management task force responsible for identifying Travelers’ “top ten” recurring issues and developing long-term solutions.

From 1/90                SENIOR BUSINESS SYSTEMS SPECIALIST
To 8/93

  • LAN Administration
    • Managed ongoing maintenance of external resources, user account creation and deletion, and access privilege assignments for 135 users.
    • Installed and maintained PC and LAN software.

    Workstation Support

    • Provided installation, support, troubleshooting, and software upgrades for 250 IBM PC workstations, ranging from XT/AT models to PS/2 Models 50, 55, 60, 70, 90, and 95.
    • Delivered training for users on new technologies.

    Application Maintenance and Development

    • Maintained existing Clipper programs, ensuring functionality and reliability.
    • Converted existing code for compatibility with the LAN environment.

EDUCATION 

SPRINGFIELD  COLLEGE, Springfield, MA
From 9/2018
To 5/2022       Bachelor of Science – BS, Business Management (Summa Cum Laude)

Morse School of Business, Hartford, CT
From 4/1986            Microcomputer Programming High Honors (4.0)
To 9/1986    

SPECIAL SKILLS

Software  
Productivity Software Operating Systems
 Adobe Dreamweaver CS4 (Mac) Apple – Mac OS X Operating Systems
Adobe Lightroom (Mac) Apple iOS 
Adobe Photoshop 2025 (Mac) Microsoft Internet Information Server 
Apple software (iMovie, iDVD, Keynote, Pages, Numbers) Windows 2003 Server, 2008 (Web Edition), R3, Windows 2012, Windows 2016, Windows 2019, Windows 2022
Microsoft Office PC and macOS Windows XP, Windows 7, Windows 8, Windows 10, Windows 11
Microsoft SQL Server   
MySQL  Hardware
Programming Languages Apple iMac
Active Server Page (ASP), VBScript, JavaScript Apple iPad//Mini/Air
Microsoft Visual Basic 4.0, 5.0, 6.0 Apple iPhone
PHP (PHP: Hypertext Preprocessor)  Apple Macbook Air
Python Apple Macbook Pro
Powershell Dell desktops, laptops, and servers
Javascript Photography
Content Management Software Nikon D700 (digital SLR camera)
WordPress (up to and including v6.7.1) Nikon D3S (digital SLR camera)
  Nikon SB-800 (speedlight flashes)
  Canon S9000 printers
  Canon Pro9000 Mark II printers
  Paul C. Buff White Lightning X1600, X800 strobes